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By Placing An Order With Fusion Solutions LLC,
You Agree To The Following Terms:
Turnaround
Fusion Solutions LLC estimates that all orders containing
only flat pieces will be ready to ship within 7-10 business
days from the business day we receive the completed
order. All orders placed before 3pm Western will be
considered ordered that business day. Any order placed
after 3pm will be considered ordered on the following
business day. Fusion Solutions LLC will do everything
in its power to correctly produce your job in a timely
manner, but can not guarantee a specific shipping or
arrival date. The 7-10 business day turnaround is an
estimate, and is not to be confused with a guarantee.
Orders printed on 14pt C2S and aqueous coated are the
only products that are offered in those time estimates.
If any post production work needs to be done to the
order then the turnaround is then null and void. Finishing
includes but not limited to: Folds, Scores, Perforations,
Die-cuts, and Drilling.
Payment Terms
All orders must be prepaid due to the speed of our turnaround.
We accept Visa and Mastercard. If you would like to
pay by check, your order will not print until the check
has cleared. This will cause a significant delay in
your order. Under no circumstances will Fusion Solutions
LLC print a job COD or give credit terms.
Quotations/Estimates
Prices posted on this website are subject to change
without notice. Written estimates are good for 15 days.
An estimate not accepted within 15 days may be changed.
Orders
Fusion Solutions LLC reserves the right to use its sole
discretion in refusing to print anything it deems improper
or known to be illegal. Fusion Solutions LLC is not
liable for any damages resulting from unwitting violation
of copyright laws or illegal use of trade names or slogans.
The client guarantees the legal title of all matter
submitted to Fusion Solutions LLC for printing and/or
publication.
Cancellations
Canceled orders require compensation for incurred costs
and related obligations at the time of cancellation.
A minimum charge of $75 is applied to jobs canceled
before plating occurs (usually 3 hours after your proof
is approved). No refunds will be given for orders canceled
after plating has occured.
Free Design
Free Design does have a 2 hour time limitation. If in
the opinion of any Fusion Solutions LLC employee that
a design is deemed beyond standard practices, Fusion
Solutions LLC can charge a design fee. The client will
be warned of such charges prior to them incurring. Charges
will only be made or enforced under extreme circumstances
when a client goes far beyond their allotted Free Design
time.
The free design is only valid for individuals who print
and follow through with their order. If at any time
during the proofing process you decide to back out/cancel
the print order and would like a refund, you will be
charged for the design up to that point (minimum $75).
Once the difference is determined you will receive your
refund along with the current digital format of the
postcard/business card design.
Accuracy of Specifications
Quotations are based on the accuracy of the specifications
provided. Fusion Solutions LLC can requote a job at
the time of submission if the art does not conform to
the information on which the original estimate was based.
Orders placed with Fusion Solutions LLC are to the client's
knowledge correct, and there are no conditions or agreements
relating to the order which are not written or accompanying
said order.
Liability
Fusion Solutions LLC’s liability shall be limited
to the stated selling price to the customer of any defective
goods, and shall in no event include special, consequential,
incidental, indirect or similar damages, including without
limitation, lost profits. Fusion Solutions LLC warrants
that every product manufactured by it meets industry
standard for such product and is free of any material
defect in workmanship. IT IS EXPRESSLY AGREED THAT THIS
WARRANTY IS IN LIEU OF ALL WARRANTIES OF FITNESS FOR
PARTICULAR USE AND MERCHANTABILITY. Fusion Solutions
LLC makes no other warranty and no actions or words
of Fusion Solutions LLC or its officers, employees or
agents shall constitute a warranty.
Indemnification
The customer represents that it has the legal right
to produce all printed materials ordered from Fusion
Solutions LLC. In the event that a charge, claim or
demand, or arbitration, action or proceeding (collectively,
a "Claim") is made or commenced against Fusion
Solutions LLC based upon, relating to or arising from
the alleged wrongful acts of the customers, or alleging
that the printing performed or product produced by Fusion
Solutions LLC ordered by the customer: (a.) infringes
any copyright, patent or other proprietary right of
any person; or (b.) contains matter that is libelous,
slanderous, defamatory, scandalous or obscene, the customer
shall indemnify and hold Fusion Solutions LLC harmless
from and against any loss, damages, cost and expense
arising from or related to the Claim including without
limitation; (1.) defending Fusion Solutions LLC against
any such Claim (2.) paying any judgment or award against
the customer; and (3.) reimbursing Fusion Solutions
LLC for any legal fees and expenses it reasonably incurs
in responding.
Electronic Manuscripts/Images
It is the client's responsibility to maintain a copy
of the original computer files, artwork and transparencies.
Fusion Solutions LLC is not responsible for accidental
loss or damage to media supplied by the client or for
errors on supplied artwork furnished by the client.
Until Fusion Solutions LLC can evaluate digital input,
no claims or promises are made about our ability to
work with jobs submitted in digital format, and no liability
is assumed for problems that may arise. Any additional
translating, editing, or programming needed to utilize
client-supplied files will be charged at our current
rates. Fusion Solutions LLC does not archive your work
for longer than it takes to produce the final product.
Please save your work!
Fusion Solutions LLC Designs
All designs made by Fusion Solutions LLC are the property
of Fusion Solutions LLC. All images and reproductions
remain on our servers for a period of 1 year before
being archived to DVD. Designs may be purchased for
$175 each. You will be supplied a PSD, and PDF format.
Alterations/Corrections
Client alterations must be specified in writing and
must include all corrections or changes from the original
specifications. Such work will be charged at our current
rates.
Prepress Proofs
When requested by the customer, Fusion Solutions LLC
will submit color hard copy proofs for the customer's
review and approval. A charge for the proof will be
required and maye take up to 10 days to provide the
hard copy proof. Proofs must be returned to Fusion Solutions
LLC marked "O.K." or "Revised Proof Required"
and signed by the customer. Until the proof is returned,
no additional work will be performed. Fusion Solutions
LLC will not be responsible for undetected production
errors if:
Proofs are waived by the client;
The work is printed per the client's written OK;
Requests for changes are communicated verbally.
All requests for changes of any kind must be made in
writing to avoid mistakes. Any proof request waives
our turnaround guarantee.
Digital Proofs
To Adhere to a timeley manner, we strongly encourage
the use of our digital format proofs. We will provide
proofs online via our website system. Proofs provided
online allow the client to suggest and make changes
as well as approve the layout and design and go to print.
Turn-around is instantaineous.
The Guarantee of Color and Exact Color Matching
Because of differences in equipment, paper, inks, and
other conditions between color proofing and production
pressroom operations, a "pleasing color" variation
between color proofs and the completed job [as determined
by generally accepted trade technical methods] is to
be expected. When such a variation occurs, it will be
considered acceptable performance. We do not guarantee
an exact color match to the art submitted. If the art
is submitted as a any color mode other than CMYK we
will convert the color mode to CMYK. If there is a color
shift we are not responsible for that color shift. If
you do not understand the complete specifications we
require for submitted art please go to our art submission
page for a complete and detailed list.
Inkjet Proofs
Inkjet and laser prints are known to look substantially
different than offset printing. We offer quick turnaround
and low prices by printing to a "pleasing color"
standard, using standard ink densities. There is no
guarantee that your finished piece will match your printed
sample. This is due to the varying results from different
output devices including inkjet printers, continuous
tone proofing devices,and film-based proofs.
Overruns/Underruns
Fusion Solutions LLC will normally deliver the exact
quantity of goods ordered plus a small additional amount.
There is no extra charge for the additional amount.
In the event of an underrun, Fusion Solutions LLC may
bill for the actual quantity delivered. The generally
accepted trade practice is plus or minus 5%.
Delivery
Charges for delivery of materials and supplies from
the client or the client's supplier to Fusion Solutions
LLC are not included in quotations unless specified.
Fusion Solutions LLC is not responsible for delays and/or
damage incurred during shipping. Title for finished
work passes to the customer upon delivery to the carrier
at shipping point; or upon mailing of invoices for the
finished work or its segments, whichever comes first.
Claims
Claims for defects, damages, or shortages must be made
by the client in writing no later than 10 calendar days
after delivery. If no such claim is made, Fusion Solutions
LLC and the client will understand that the job has
been accepted. By accepting the job, the client acknowledges
that Fusion Solutions LLC's performance has fully satisfied
all terms, conditions and specifications.
Disputes & Venue
For legal purposes, the venue for any dispute shall
be Orange County, California, USA
Right to Subcontract
Fusion Solutions LLC shall have the right to assign
any portion of the work required to another contractor.
Workmanship Guarantee
We guarantee all orders to be free of defects in workmanship.
If any order does not match the generally accepted trade
standards, we will reprint the order or issue the customer
a refund at our discretion.
Privacy Statement
Any information Fusion Solutions LLC collects from order
processing or from any inquiries is not shared with
any other company. Your information is only used for
contact, billing, and shipping purposes. Your credit
card information is never stored by Fusion Solutions
LLC.
Samples
Fusion Solutions LLC might use your product for samples
or advertising purposes unless specifically advised
not to by the client.
Design Specifications
Business card files must have an 1/8" bleed and
an 1/8" safe area. Files which do not meet these
requirements will be rejected. All files submitted for
sizes larger than a business card must have a 1/4"
safe area. We take no responsibility for cutting text
or images which exist outside our required safe area.
Please check your design before submitting it for print.
Finished sizes for pieces larger than business cards
may vary by 1/8". If you require an exact size,
please call for a custom quote. Please refer to our
business card section for further information.
All Sales Are Final
Since each job is custom created for its owner, it can
not be reused or resold.
Shipping Changes and Shipping Methods
Shipping methods selected on our online ordering page
are final and cannot be changed once the order is submitted.
We will not upgrade or change the shipping method that
was selected on our online ordering page. Also, we will
not use any other form of shipping that is not one of
our pre-determined shipping options. We will not use
client's account numbers, regardless of the carrier
for the shipping of orders.
Third Party Billing and Reimbursements
Your card will be billed the exact amount of the purchase.
Fusion Solutions LLC will not charge a card for more
than the amount and reimburse the difference. Under
no circumstances will Fusion Solutions LLC deviate from
this term. It is up to you to work out an agreeable
transaction arrangement with your client if you choose
to resell our products.
Changes
Fusion Solutions LLC may change, modify, add or remove
portions of this policy at any time, and any changes
will become effective immediately upon being posted
unless stated otherwise.
This policy was last revised on April 22, 2006.
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